Effective date: 2026-07-17
Paid SAVÙ plans are purchased through PayPlug, which processes the payment. SAVÙ manages access to the paid plan and approved refunds are returned to the original payment method.
1. Cancellation is not a refund
You may turn off a paid plan from the SAVÙ Billing page. PayPlug payments are one-time payments for the selected period and do not renew automatically. Turning off a plan does not automatically refund a completed payment.
2. When a refund may be available
Completed payments are generally non-refundable unless mandatory consumer law requires a refund, a confirmed material defect prevents access to the purchased service, or a duplicate or incorrect charge occurred. Submitting a request does not guarantee approval. Fraud or abuse may result in refusal and account suspension.
3. How to request a refund
Contact SAVÙ with the email used for the purchase, transaction date, plan, affected place and a short explanation. Never send complete card details. PayPlug may also provide payment details in its confirmation email.
SAVÙ support:
4. After a refund is approved
Paid features linked to a fully refunded purchase may end immediately and the place may return to a free or inactive plan. Approved funds are normally returned to the original payment method. Processing time depends on PayPlug, the payment method and the buyer’s bank. Mandatory legal rights always prevail.
We may update this Policy when SAVÙ, PayPlug’s requirements or applicable law changes.