Effective date: 2026-07-17
Paid SAVÙ subscriptions are sold and processed by Paddle, our authorized reseller and Merchant of Record. Paddle handles the transaction, applicable taxes and approved refunds.
1. Cancellation is not a refund
You may cancel from the SAVÙ Billing page or from the management link in Paddle’s email. Unless mandatory law says otherwise, cancellation stops the next renewal and paid access continues until the end of the current billing period. It does not automatically refund a completed payment.
2. When a refund may be available
Completed payments are generally non-refundable unless mandatory consumer law requires a refund, a confirmed material defect prevents access to the purchased service, a duplicate or incorrect charge occurred, or Paddle approves the request under its current policy. Submitting a request does not guarantee approval. Fraud or abuse may result in refusal and account suspension.
3. How to request a refund
Contact SAVÙ with the email used for the purchase, transaction date, plan, affected place and a short explanation. Never send complete card details. You may also use the receipt or subscription-management link in Paddle’s email, or contact Paddle Buyer Support. Paddle makes the final transaction-level decision.
SAVÙ support:
4. After a refund is approved
Paid features linked to a fully refunded purchase may end immediately and the place may return to a free or inactive plan. Approved funds are normally returned to the original payment method. Processing time depends on Paddle, the payment method and the buyer’s bank. Mandatory legal rights always prevail.
We may update this Policy when SAVÙ, Paddle’s rules or applicable law changes.